Filed under: Car Buying, Ford, Honda, Hyundai, Kia, Lexus, Toyota

Customer loyalty is incredibly important to automakers and something earned by providing both good products and service. J.D. Power has just put out its 2010 Customer Retention Study to show how well each automaker is doing at keeping existing car buyers coming back for more. Leading the way are Ford and Honda who tie each other with a 62 percent rate of customer retention. Hyundai, Lexus and Toyota are right on their heels however with a rate of 60 percent each.
Overall, import manufacturers have the edge on the domestics but that gap has slimmed down due to customers realizing that American automakers are producing a greater number of good products. Of the top 10 automakers in the study, nine are imports.
One of those imports is Kia, which has climbed the most compared to the 2009 study. Rising 21 percentage points, the Korean automaker now sees a rate of retention of 58 percent. That’s 10 points above the industry average.
Be sure to click past the jump to take a look at the full press release for more information on this study.
[Source: J.D. Power]
Continue reading Ford, Honda lead latest J.D. Power owner loyalty survey
Ford, Honda lead latest J.D. Power owner loyalty survey originally appeared on Autoblog on Thu, 09 Dec 2010 17:33:00 EST. Please see our terms for use of feeds.
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 General Motors has announced a voluntary recall of the 2010 Cadillac SRX luxury CUV over concerns of possible damaged power steering lines. The recall affects 3,996 units, and of those GM believes only two or three are actually affected by this issue. If the power steering lines in question are damaged, they could leak steering fluid onto the engine and start a fire, which has actually happened in at least one case. GM’s official statement after the jump. [Source: General Motors]
General Motors has announced a voluntary recall of the 2010 Cadillac SRX luxury CUV over concerns of possible damaged power steering lines. The recall affects 3,996 units, and of those GM believes only two or three are actually affected by this issue. If the power steering lines in question are damaged, they could leak steering fluid onto the engine and start a fire, which has actually happened in at least one case. GM’s official statement after the jump. [Source: General Motors] 
 




 
  So… if that’s the Boost part of the package, what about the Eco? Well, we’re going to have to wait for Ford and the EPA to get an official rating published, but Ford fully expects the turbo mill to post class-leading fuel efficiency figures. Speaking of which, Ford let slip a projection indicating that its base 3.7-liter V6 engine will manage 23 miles per gallon on the highway – matching the figure of General Motors’ hybrid pickup twins.
So… if that’s the Boost part of the package, what about the Eco? Well, we’re going to have to wait for Ford and the EPA to get an official rating published, but Ford fully expects the turbo mill to post class-leading fuel efficiency figures. Speaking of which, Ford let slip a projection indicating that its base 3.7-liter V6 engine will manage 23 miles per gallon on the highway – matching the figure of General Motors’ hybrid pickup twins.




 
 




 
 



